Conflict Resolution (Municipalities)
When two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
This is one of nine courses that make up the Municipal Essential workshops.
After the completion of three workshops, a Level 1 certificate will be awarded that is endorsed by SARM/SUMA and Southeast College; after six, you will receive a Level 2 certificate; and after nine, you will receive a Level 3 certificate.