Customer Service (Municipalities)
Each and every one of us serves customers, whether we realize it or not. Maybe you are on the front lines of a company, serving the people who buy your products. Perhaps you are an accountant, serving the employees by producing their pay cheques and keeping the company running. Alternatively, maybe you are a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.