HREL 211 Emotional Intelligence
Over 25 years worth of research into the factors that contribute to success in the workplace have resulted in new and emerging perceptions about intelligence. The study of Emotional Intelligence (EQ) identifies a series of non-cognitive skills that can predict success in the workplace and organizations are beginning to recognize this importance.
Emotional Intelligence offers explanations as to why some people excel while others do not, despite equal intellectual capacity, training and experience. This course provides insight into the relationship between emotion, productivity and quality, and the impact of emotional intelligence in the workplace. Explore how EQ skills impact work teams or co-workers and learn guidelines for addressing emotion in the workplace.
We also cover the history and development of emotional intelligence, how EQ is measured, how to master EQ self-awareness and how to lead an engaged workforce.