Programs & Courses

MGMT 217 Conflict Management

Conflict is a normal and expected aspect of working together; it exists in human relationships at work as well as in other areas of our lives. Handled poorly, conflict can damage relationships, lower morale and impact productivity. Handled effectively, it can create opportunities for collaboration, effective resolution and healthy change through patience and communication.

This conflict management course will help you determine the best approach to workplace conflicts and challenging situations. You will learn to apply an intervention and resolution framework based on a collaborative, interest-based conflict management approach. You will also be provided with tools that will assist you in managing conflict and challenges more effectively.

Module 1:            Introduction to Conflict Management

Module 2:            Managing Your Emotions

Module 3:            Conflict Resolution Strategies

Module 4:            Communicating Effectively During Conflict

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