PERS 139 Assertiveness for Personal and Business Success
Learn how assertive behaviour can positively impact your overall personal effectiveness, communications and relationships with others. Discover that by behaving assertively, you will gain more self-confidence and self-respect, develop personal power, cultivate and maintain cooperation and respect of others, and minimize unhealthy conflict. Through various learning methods, you will learn to apply different types of assertive skills in various situations including giving and receiving feedback, managing conflict, providing information to others, responding to questions, and saying “no” without feeling guilty, so that the ultimate outcome will be effective communications and relationships in both your personal and business life.
Module 1: Defining Assertion
Module 2: Exploring Obstacles to Assertion
Module 3: Describing Assertive Skills
Module 4: Applying Assertive Skills