Programs & Courses

SUPV 208 Supervisory Skills

This interactive course is for the new supervisor or those about to take on a supervisory role. It explores the mindset change that is required to supervise a team, and how a supervisor’s responsibilities differ from those of the front-line worker. Traits of successful supervisors are examined along with skills such as managing, not micro-managing; problem-solving; organizing the workload successfully; holding team members accountable, even if they are former peers; communicating clearly; and giving effective feedback. These skills are practiced in the course so you leave with the confidence to step into the role of an effective supervisor.

 

Module 1: The Role of a Supervisor

Module 2: Making Decisions and Solving Problems

Module 3: Communication and Interpersonal Skills

Module 4: Managing Performance

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