Each and every one of us serves customers, whether we realize it or not. Maybe you are on the front lines of a company serving the people who buy your products, perhaps you are an accountant serving the employees by producing their pay cheques and keeping the company running, or maybe you are a company owner serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
Participants will be provided a strong skill set including:
- In-person and over the phone techniques
- Dealing with difficult customers
- Generating return business
Business are finding that they now have additional challenges when serving the public during a pandemic. This course will aim to address some of these issues including social distancing, group numbers and sanitization requirements as they relate to Customer Service.
For those wishing to apply for the Canada-Sask Job Grant for this management training, please DO NOT register on-line. Please contact JBecker@southeastcollege.org and we will help you through the registration process.